Leverage of IoT to achieve customer satisfaction

“Wearable devices are here to stay, and they'll only get more sophisticated and effective as they evolve. Until now, most of us have made our health and fitness decisions based on what we think we know about ourselves. Advancements in technology - wearables and otherwise - will eventually take much of the guesswork out of healthy living.” — Michael Dell

Wearables are generally interpreted as a fitness tracker, which just monitors blood pressure or heart rate. Also, the elite device that athletes wear for monitoring their performance during games. However, with the Internet of Things (IoT) integration, the devices are becoming smarter and expanding their application area, which means these technologies are likely to be around for longer time. These devices are helping to make lives better with quicker and safer payment options, better digital and physical interactions, and with multiple ways of communication.

Two decades ago nobody could believe a palm-sized, mobile, wireless device - smartphones - will be among nearly 80% of the world population. Likewise, wearables such as smartwatches are expected to gain popularity among consumers owing to rising inclination and necessity of being connected.

IoT-enabled Wearable AKA smart wearable devices collect robust data, which can be helpful to medical professionals to track and monitor medical conditions, diseases, and treatments effectively to eliminate unseen health risks. For instance, the diseases such as cardiovascular diseases and epileptic seizures along with tracking cancer treatment remotely through connected devices. Recently, cardiac surgeons conducted coronary revascularization surgery by using Google AR Glass successfully for navigating CT scans in hand-free mode.

Owing to awareness about these benefits, the products such as rings, fitness trackers, smart posture trainers, gaming simulator, smart jewelry, shoes, clothes, nicotine patch, and patches to help blinds to navigate freely are witnessing robust acceptance. Shifting consumer demands toward easy and accessing their health data whenever required is boosting smart wearables demand significantly. Additionally, their convenience is making these devices more mainstream especially for healthcare purposes.