The call tracking software records and tracks all information of outbound and inbound calls, which include call sources and audio recording. Call logs of all inbound and outbound calls can be maintained by using the call tracking software.
The software helps enterprises in maintaining caller information such as geographical location, phone number, recording of phone calls, and time distribution. This data is then used to manage customer and client information. The call tracking software enables an enterprise to gain insights about the current trends in the market by tracking the performance of the campaign.
The increasing number of call centers is driving the call tracking software market in recent years. Call tracking is mainly adopted by advertisement firms, digital marketing firms, and call centers, in order to maintain outbound and inbound call logs. Call transcribing and call tracking are some of the features offered by the call tracking software that help a user in identifying the qualified leads.
Based on the organization size, the small and medium enterprise segment is holding a significant share in the Call Tracking Software market, owing to the features offered by the software such as pay per minute, pay per call, and pay per lead. In terms of deployment, the cloud segment dominated the market in 2018, owing to its comprehensive performance reporting structure. Further, based on solutions, the outbound segment dominated the Call Tracking Software market in 2018 owing to an increase in the number of outbound call center services.
The Asia-Pacific region dominated the market in 2018 and is expected to show a similar trend in coming years. The increasing number of customer service industries and call centers in the region is driving the demand for the call tracking software market.
By Componenets
By Deployment
By Oragnization Size
By End User
Region Covered in Call Tracking Software Market
North America
Europe
Asia Pacific
LATAM
Middle East Africa
Key Players of Call Tracking Software Market
Ask for free product review call with the author
Share your specific research requirements for a customized report
Request for due diligence and consumer centric studies
Request for study updates, segment specific and country level reports
Table of Content
Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Research Methodology
1.3.1 Phase I – Secondary Research
1.3.2 Phase II – Primary Research
1.3.3 Phase III – Expert Panel Review
1.3.4 Approach Adopted
1.3.4.1 Top-Down Approach
1.3.4.2 Bottom-Up Approach
1.3.5 Assumptions
1.4 Market Segmentation Scope
Chapter 2 Executive Summary
2.1 Market Summary
2.1.1 Global Call Tracking Software Market, 2016-2023, (US$ Mn)
2.1 Market Snapshot: Global Call Tracking Software Market
2.2 Market Dynamics
2.3 Global Call Tracking Software Market, by Segment, 2018
2.3.1 Global Call Tracking Software Market, by Component, 2018, (US$ Mn)
2.3.2 Global Call Tracking Software Market, by Deployment, 2018,(US$ Mn)
2.3.3 Global Call Tracking Software Market, by Organization Size, 2018 (US$ Mn)
2.3.4 Global Call Tracking Software Market, by End-user, 2018 (US$ Mn)
2.3.5 Global Call Tracking Software Market, by Region, 2018 (US$ Mn)
2.4 Premium Insights
2.4.1 Call Tracking Software Market In Developed Vs. Developing Economies, 2018 vs 2023
2.4.2 Global Call Tracking Software Market: Regional Life Cycle Analysis
Chapter 3 Market Dynamics
3.1 Market Overview
3.2 Market Drivers
3.2.1 Rising number of call centres and customer centric solutions
3.2.2 Increasing adoption of the call tracking software by small and medium enterprise
3.2.3 Driver 3
3.3 Market Restraints
3.3.1 High maintenance cost
3.3.2 Restraint 2
3.4 Market Opportunities
3.4.1 Growing adoption of call tracking software by advertising firms
3.4.2 Opportunity 2
3.5 Industry Value Chain Analysis
3.5.1 Analyst’s Views
3.6 Industry SWOT Analysis
Chapter 4 Global Call Tracking Software Market, by Component
4.1 Market Overview, by Component
4.1.1 Global Call Tracking Software Market, by Component, 2016-2023 (US$ Mn)
4.1.2 Incremental Opportunity, by Component, From 2018-2023
4.2 Solutions
4.2.1 Global Call Tracking Software Market, by Solutions, 2016-2023, (US$ Mn)
4.3 Services
4.3.1 Global Call Tracking Software Market, by Services, 2016-2023, (US$ Mn)
Chapter 5 Global Call Tracking Software Market, by Deployment
5.1 Market Overview, by Deployment
5.1.1 Global Call Tracking Software Market, by Deployment, 2016-2023 (US$ Mn)
5.1.2 Incremental Opportunity, by Deployment, From 2018-2023
5.2 On-premises
5.2.1 Global Call Tracking Software Market, by On-premises, 2016-2023, (US$ Mn)
5.3 Cloud
5.3.1 Global Call Tracking Software Market, by Cloud, 2016-2023, (US$ Mn)
Chapter 6 Global Call Tracking Software Market, by Organization Size
6.1 Market Overview, by Organization Size
6.1.1 Global Call Tracking Software Market, by Organization Size, 2016-2023 (US$ Mn)
6.1.2 Incremental Opportunity, by Organization Size, From 2018-2023
6.2 Small & Medium Enterprise SMEs
6.2.1 Global Call Tracking Software Market, by Small & Medium Enterprise SMEs, 2016-2023, (US$ Mn)
6.3 Large Enterprise
6.3.1 Global Call Tracking Software Market, by Large Enterprise, 2016-2023, (US$ Mn)
Chapter 7 Global Call Tracking Software Market, by End-user
7.1 Market Overview, by End-user
7.1.1 Global Call Tracking Software Market, by End-user, 2016-2023 (US$ Mn)
7.1.2 Incremental Opportunity, by End-user, From 2018-2023
7.2 BFSI
7.2.1 Global Call Tracking Software Market, by BFSI, 2016-2023, (US$ Mn)
7.3 Retail
7.3.1 Global Call Tracking Software Market, by Retail, 2016-2023, (US$ Mn)
7.4 Manufacturing
7.4.1 Global Call Tracking Software Market, by Manufacturing, 2016-2023, (US$ Mn)
7.5 IT & Telecommunication
7.5.1 Global Call Tracking Software Market, by IT & Telecommunication, 2016-2023, (US$ Mn)
7.6 Others
7.6.1 Global Call Tracking Software Market, by Others, 2016-2023, (US$ Mn)
Chapter 8 Global Call Tracking Software Market, by Region
8.1 Market Overview, by Region
8.1.1 Global Call Tracking Software Market, by Region, 2016-2023, (US$ Mn)
8.2 Attractive Investment Opportunity, by Region, 2018
8.3 North America Call Tracking Software Market
8.3.1 North America Call Tracking Software Market, by Component, 2016-2023 (US$ Mn)
8.3.2 North America Call Tracking Software Market, by Deployment, 2016-2023 (US$ Mn)
8.3.3 North America Call Tracking Software Market, by Organization Size, 2016-2023 (US$ Mn)
8.3.1 North America Call Tracking Software Market, by End-user, 2016-2023 (US$ Mn)
8.3.2 United States Country Profile
8.3.2.1 United States Call Tracking Software Market, 2016-2023 (US$ Mn)
8.3.3 Canada Country Profile
8.3.3.1 Canada Call Tracking Software Market, 2016-2023 (US$ Mn)
8.3.4 Mexico Country Profile
8.3.4.1 Mexico Call Tracking Software Market, 2016-2023 (US$ Mn)
8.4 Europe Call Tracking Software Market
8.4.1 Europe Call Tracking Software Market, by Component, 2016-2023 (US$ Mn)
8.4.2 Europe Call Tracking Software Market, by Deployment, 2016-2023 (US$ Mn)
8.4.3 Europe Call Tracking Software Market, by Organization Size, 2016-2023 (US$ Mn)
8.4.4 Europe Call Tracking Software Market, by End-user, 2016-2023 (US$ Mn)
8.4.5 United Kingdom Country Profile
8.4.5.1 United Kingdom Call Tracking Software Market, 2016-2023 (US$ Mn)
8.4.6 Germany Country Profile
8.4.6.1 Germany Call Tracking Software Market, 2016-2023 (US$ Mn)
8.4.7 France Country Profile
8.4.7.1 France Call Tracking Software Market, 2016-2023 (US$ Mn)
8.4.8 Italy Country Profile
8.4.8.1 Italy Senior Skin Care Products Market, 2016-2023 (US$ Mn)
8.4.9 Spain Country Profile
8.4.9.1 Spain Call Tracking Software Market, 2016-2023 (US$ Mn)
8.4.10 Rest of Europe
8.4.10.1 Rest of Europe Call Tracking Software Market, 2016-2023 (US$ Mn)
8.5 Asia Pacific Call Tracking Software Market
8.5.1 Asia Pacific Call Tracking Software Market, by Component, 2016-2023 (US$ Mn)
8.5.2 Asia Pacific Call Tracking Software Market, by Deployment, 2016-2023 (US$ Mn)
8.5.3 Asia Pacific Call Tracking Software Market, by Organization Size, 2016-2023 (US$ Mn)
8.5.4 Asia Pacific Call Tracking Software Market, by End-user, 2016-2023 (US$ Mn)
8.5.5 China Country Profile
8.5.5.1 China Call Tracking Software Market, 2016-2023 (US$ Mn)
8.5.6 Japan Country Profile
8.5.6.1 Japan Call Tracking Software Market, 2016-2023 (US$ Mn)
8.5.7 India Country Profile
8.5.7.1 India Call Tracking Software Market, 2016-2023 (US$ Mn)
8.5.8 South Korea Country Profile
8.5.8.1 South Korea Call Tracking Software Market, 2016-2023 (US$ Mn)
8.5.9 Southeast Asia Country Profile
8.5.9.1 Southeast Asia Call Tracking Software Market, 2016-2023 (US$ Mn)
8.5.10 Rest of Asia Pacific
8.5.10.1 Rest of Asia Pacific Call Tracking Software Market, 2016-2023 (US$ Mn)
8.6 Latin America Call Tracking Software Market
8.6.1 Latin America Call Tracking Software Market, by Component, 2016-2023 (US$ Mn)
8.6.2 Latin America Call Tracking Software Market, by Deployment, 2016-2023 (US$ Mn)
8.6.3 Latin America Call Tracking Software Market, by Organization Size, 2016-2023 (US$ Mn)
8.6.4 Latin America Call Tracking Software Market, by End-user, 2016-2023 (US$ Mn)
8.6.5 Brazil Country Profile
8.6.5.1 Brazil Call Tracking Software Market, 2016-2023 (US$ Mn)
8.6.6 Argentina Country Profile
8.6.6.1 Argentina Call Tracking Software Market, 2016-2023 (US$ Mn)
8.6.7 Rest of Latin America
8.6.7.1 Rest of Latin America Call Tracking Software Market, 2016-2023 (US$ Mn)
8.7 Middle East & Africa Senior Skin Care Products Market
8.7.1 Middle East & Africa Call Tracking Software Market, by Component, 2016-2023 (US$ Mn)
8.7.2 Middle East & Africa Call Tracking Software Market, by Deployment, 2016-2023 (US$ Mn)
8.7.3 Middle East & Africa Call Tracking Software Market, by Organization Size, 2016-2023 (US$ Mn)
8.7.4 Middle East & Africa Call Tracking Software Market, by End-user, 2016-2023 (US$ Mn)
8.7.5 South Africa
8.7.5.1 South Africa Call Tracking Software Market, 2016-2023 (US$ Mn)
8.7.6 Northern Africa
8.7.6.1 Northern Africa Call Tracking Software Market, 2016-2023 (US$ Mn)
8.7.7 GCC
8.7.7.1 GCC Call Tracking Software Market, 2016-2023 (US$ Mn)
8.7.8 Rest of Middle East & Africa
8.7.8.1 Rest of Middle East & Africa Call Tracking Software Market, 2016-2023 (US$ Mn)
Chapter 9 Competitive Intelligence
9.1 Market Players Present in Market Life Cycle
9.2 Top 5 Players Comparison
9.3 Market Positioning of Key Players, 2018
9.4 Market Players Mapping
9.4.1 By Component
9.4.2 By Deployment
9.4.3 By Organization Size
9.4.4 By End-user
9.4.5 By Region
9.5 Strategies Adopted by Key Market Players
9.6 Recent Developments in the Market
9.6.1 Mergers & Acquisitions, Partnership, New Product Developments
9.7 Operational Efficiency Comparison by Key Players
Chapter 10 Company Profiles
10.1 CallRail Inc.
10.1.1 CallRail Inc. Overview
10.1.2 Key Stakeholders/Person in CallRail Inc.
10.1.3 CallRail Inc. Co. Products Portfolio
10.1.4 CallRail Inc. Financial Overview
10.1.5 CallRail Inc. Co. News/Recent Developments
10.2 CallTrackingMetrics LLC.
10.2.1 CallTrackingMetrics LLC. Overview
10.2.2 Key Stakeholders/Person in CallTrackingMetrics LLC.
10.2.3 CallTrackingMetrics LLC. Products Portfolio
10.2.4 CallTrackingMetrics LLC. Financial Overview
10.2.5 CallTrackingMetrics LLC. News/Recent Developments
10.3 Invoca Inc.
10.3.1 Invoca Inc. Overview
10.3.2 Key Stakeholders/Person in Invoca Inc.
10.3.3 Invoca Inc. Products Portfolio
10.3.4 Invoca Inc. Financial Overview
10.3.5 Invoca Inc. News/Recent Developments
10.4 DialogTech Inc.
10.4.1 DialogTech Inc. Overview
10.4.2 Key Stakeholders/Person in DialogTech Inc.
10.4.3 DialogTech Inc. Products Portfolio
10.4.4 DialogTech Inc. Financial Overview
10.4.5 DialogTech Inc. News/Recent Developments
10.5 ExecVision
10.5.1 ExecVision Overview
10.5.2 Key Stakeholders/Person in ExecVision
10.5.3 ExecVision Products Portfolio
10.5.4 ExecVision Financial Overview
10.5.5 ExecVision News/Recent Developments
10.6 Telmetrics Inc.
10.6.1 Telmetrics Inc. Overview
10.6.2 Key Stakeholders/Person in Telmetrics Inc.
10.6.3 Telmetrics Inc. Products Portfolio
10.6.4 Telmetrics Inc. Financial Overview
10.6.5 Telmetrics Inc. News/Recent Developments
10.7 Convirza
10.7.1 Convirza Overview
10.7.2 Key Stakeholders/Person in Convirza
10.7.3 Convirza Products Portfolio
10.7.4 Convirza Financial Overview
10.7.5 Convirza News/Recent Developments
10.8 RingDNA Inc.
10.8.1 RingDNA Inc. Overview
10.8.2 Key Stakeholders/Person in RingDNA Inc.
10.8.3 RingDNA Inc. Products Portfolio
10.8.4 RingDNA Inc. Financial Overview
10.8.5 RingDNA Inc. News/Recent Developments
10.9 CallSource Inc.
10.9.1 CallSource Inc. Overview
10.9.2 Key Stakeholders/Person in CallSource Inc.
10.9.3 CallSource Inc. Products Portfolio
10.9.4 CallSource Inc. Financial Overview
10.9.5 CallSource Inc. News/Recent Developments
10.10 Hot Prospector
10.10.1 Hot Prospector Overview
10.10.2 Key Stakeholders/Person in Hot Prospector
10.10.3 Hot Prospector Products Portfolio
10.10.4 Hot Prospector Financial Overview
10.10.5 Hot Prospector News/Recent Developments
Log in / Register
